FAQs

Member sign up


Q: Do I need to be a member to place an order?
A: You need to sign up as our member to place an order.

Q: How to get a new member Promo Code?
A: After signing up, you will receive a welcome email with Promo Code.
    **Note: Welcome email may go into Junk Mail


Payment


Q: Available payment methods at Homeland Tea Garden online shop
A: Online shop accepts payment by PayPal, Visa, MasterCard, PayMe, FPS, AliPayHK or WeChatPay. All product prices listed are in HK dollars.

Q: How to check/track order status?
A: You will receive an order confirmation email.
    Login to your account, go to "My Orders". It shows the Order No, Status and  Order date.
    **Note: Order confirmation email may go into Junk Mail

Q: Order confirmation email not received?
A: 1.Check the email address
    2.Check junk mailbox

** If your email address is correct and junk mailbox does not receive confirmation email who have not paid may order it again. Or email to sales@homelandteagarden.com or Whatsapp +852 65208873


Shipping Methods
Destination
Shipping Fees
Delivery methods
How long to gets shipped?
Hong Kong
  • Shipping fee will be waived for order reaches HK$600 or above
  • HK$60 shipping fee will be charged for order below HK$600.

  • In-store pickup (Wanchai / By appointment)
  • SF Express EF Locker
  • SF Express Store
  • SF Express Delivery
Order dispatch within 5 business days after order confirmation
Overseas** Overseas Shipping fees will be shown upon checkout
  • HK Post Office Air Mail
  • HK Post Office Speed Post
Order dispatch within 5 business days after order confirmation

**Note: Delivery service during Covid-19:  The actual delivery time could be delayed due to pandemic arrangement, no notice will be given. If you have any questions, please contact email to sales@homelandteagarden.com or Whatsapp +852 65208873